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Customer

Customer Relationship Management

We design strategies to increase the value of your portfolio by defining customer service and management models and implementing plans to win your clients over, in addition to tactical actions to reach the objectives that have been set. 

How do we do it?

Based on our telecommunications industry experience, and in line with the belief that everything should always revolve around the end client, we create programs to define and implement client management strategies and relationship models to reduce churn, build loyalty, optimize communication and carry out the best campaigns possible. All of this is done to improve customer satisfaction throughout the life cycle, offer the best service based on the data available and improve profitability.

DARE TO GO BEYOND WITH US!

A team of experts

We help our clients make strategic decisions aimed at improving their value by overcoming business challenges together, from the strategic definition to the implementation of the planned actions.

Cristóbal Escoda

Founding partner and co-CEO

Joaquín Guerrero

Director

Blanca Alonso

Executive Consultant

Rosa Megía

Operations Business Unit Manager

Cristóbal Escoda

Founding partner and co-CEO

Joaquín Guerrero

Director

Blanca Alonso

Executive Consultant

Rosa Megía

Operations Business Unit Manager

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