Now more than ever, governments are seeing that citizens want to interact with them in a different manner: we are more discerning and have new habits. We are also willing to make greater contributions and give feedback. In the continuously changing scenario that surrounds us, it is urgent, strategic and essential for governments to analyze and manage the voices of their citizens and the new digital reality, integrating them quickly and effectively into their decision making processes so as to better address the needs that arise.

The industrial sector is one of society’s basic pillars. It creates the goods we consume and supplies other sectors with the necessary materials on which to base their operations. This robust sector should leverage its strength to face major changes, enabling it to make the most of new opportunities.

History has shown that the financial sector plays a key role in any economic cycle because it serves as a driving force for new initiatives and absorbs impacts between the economy and society. It protects people and property to ensure that life and business go on.

Telecom carries a special responsibility as an essential industry for the global economy in the information and knowledge society, and as an enabler of the digital ecosystem. This sector must be quick to position itself as a leader by implementing a major transformation, from customer empathy to the responsibility of providing essential services to residents, businesses and governments.