Now more than ever, governments are seeing that citizens want to interact with them in a different manner: we are more discerning and have new habits. We are also willing to make greater contributions and give feedback. In the continuously changing scenario that surrounds us, it is urgent, strategic and essential for governments to analyze and manage the voices of their citizens and the new digital reality, integrating them quickly and effectively into their decision making processes so as to better address the needs that arise.
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